Refund Policy
How cancellations and refunds work for Sunlit Tarot (sunlittarot.com). This policy is part of our Terms of Service. Effective: October 23, 2026
1. At a Glance
| Product | Refunds |
|---|---|
| Free readings | Free, nothing to refund |
| Deep Reading (US$4.99, one time) | Delivered the moment you pay, so not refundable for change of mind. Refunded in full if the reading failed or never arrived |
| Credit Pack (US$9.99, one time) | Unused credits refundable within 14 days of purchase. Used credits are deducted at the pack's per-credit price |
| Monthly plan (US$7.99 / month) | Cancel anytime; access continues until the end of the paid month. A renewal is refunded if you ask within 7 days of it and have not used paid features since |
| Our errors (double charge, failed reading, credits not added) | Full refund or credits restored, at any time |
2. Digital Content and Withdrawal Rights
Readings and credits are digital content delivered immediately. If you live in the EU, UK or a country with similar rules, at checkout you ask us to start delivery right away and acknowledge that you lose the right of withdrawal for content already delivered. Unused credits and unused subscription time remain refundable as described here.
3. Cancelling the Monthly Plan
- Cancel from the customer portal link in your Dodo Payments receipt email, or email us and we will cancel for you.
- Cancellation stops future renewals. You keep access until the end of the month you already paid for; we do not charge cancellation fees.
- We send a reminder before a price change takes effect and never renew at a new price without notice.
4. How to Request a Refund
- Email support@sunlittarot.com with the email address you paid with and the order number from your receipt.
- We answer within 2 business days and process approved refunds within 3 business days to your original payment method. Your bank or card issuer may take 5–10 business days to show the money.
- When an order is refunded, the credits or access it gave are removed.
5. Dodo Payments (Merchant of Record)
Purchases are processed by Dodo Payments as Merchant of Record, so Dodo Payments appears as the seller on your receipt. Refunds we approve are issued through Dodo Payments to the card or method you used. You can also contact Dodo Payments support directly about a payment; the rules in this policy apply either way.
6. Before You File a Chargeback
If something is wrong with a payment, please contact us first; we usually resolve it within a day. While a chargeback is under review, access from that order may be paused.
7. Your Statutory Rights
This policy does not limit any rights you have under the consumer laws of your country. Where those laws give you a longer period or better terms, they apply.